Help Desk
| How are the Webinars different from the seminars? |
| Webinars are online seminars. You will be invited through an email invitation which contains a link for you to login to the Webinar. The Webinars will typically be 45 to 50 minutes… |
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| I am registered for a Webinar, but it won't let me log in. What should I do? |
| If you have Windows XP, you probably need to upgrade your Java to "upgrade 18". To do this, go to www.java.com, and download the upgrade. You will have to close your browser for this to finish, then… |
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| I can't get registered for the Webinar. I just see a gray screen on Al's event page. What should I do? |
| Odds are, it's the "Compatibility View" problem! This is easy to fix. Up near the address bar at the top of your browser, there is a small button (near the "X" button) that looks like a torn piece of… |
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| What topics are covered in a Webinar? Are they the same as seminars? |
| Just as seminars, there are a variety of different Webinar topics. The "Market Outlook" Webinars will cover the same subjects as a traditional marketing outlook seminar: Current updates of the… |
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| Where can I find CBOT market updates? |
CBOT market updates are available on our affiliate website home page at www.AgMarketingGuys.com.
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| Why did Al switch websites? |
| The reason we are transitioning is that we are offering more features and the past system was not capable of handling them. For example, we have a Living Calendar, video clips, Webinars, Chart… |
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| Can I get the newsletter faxed to me or sent by US Postal mail? |
| The weekly newsletter is only delivered by email. Subscribers can also view the newsletter online, just like the twice-daily updates. You can view the… |
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| How do I get my twice-daily updates? |
Our twice-daily market updates are accessible through our website or by our toll-free subscriber-only hotline.
Trial subscribers do not have access to the toll-free line,… |
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| How do I know what my password is? |
When first signing up for your subscription you will be able to choose your password. Shortly after this, an email is sent to you with the password you chose.
Any… |
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| I can't see the charts in my email newsletter. What should I do? |
There are several possible solutions. Here are a few:
1. A quick alternative: You can view your newsletter on the AlKluis.com website, or look at the pdf of the newsletter.
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| I didn't get my newsletter. How can I fix that? How can I see it right away? |
Your subscription may have expired. If you received a notice to renew, please go to the Newsletter page at AlKluis.com and you can renew.
Perhaps your trial has… |
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| Can I subscribe to just the newsletter, and not the rest of the Market Pack? |
| Due to customer demand, we have upgraded our newsletter service to include twice-daily updates via web access or by our toll free number, and text messages with selected… |
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| I'm not receiving text messages, and I signed up for them. |
| If you have not been receiving text messages from us, please contact Heather at the Help Desk. Be sure to include your name, email address, cell phone number and carrier. If you… |
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| What are "action alerts"? |
| Action alerts, sent by text message, are sent when the market hits one of our targets. These are optional and can be started or stopped at any time. You can receive action alerts by… |
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| What is the Al Kluis Market Pack? |
| A full subscription to the Al Kluis Market Pack includes a weekly report (The Al Kluis Report), an Al Kluis Commodity Calendar, two copies of the Dutch Farmer's Almanac, access to… |
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| Why did my Newsletter stop? I am a client or I have a subscription. |
| Your subscription may have expired or you may need to re-enroll with one of our Affiliates. Please contact us at the Help Desk or contact your local Al Kluis Affiliate office.
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| Why did Al switch websites? |
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The reason we are transitioning is that we are offering more features and the past system was not capable of handling them. For example, we have a Living Calendar, video clips, Webinars,… |
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Do you have a question about your newsletter, your Market Pack subscription, the quotes or alerts you receive by text message, or the Calendar or Almanac? This is the place. Start by looking through our list of frequently asked (and answered) questions, below. If this list doesn't answer your question, please call 877-211-1541, or
us. If we don't have the answer you need, we will find the answer for you, or find the right person to help.
If you have questions about the markets or about your grain or livestock marketing, please call your local Al Kluis Affiliate and they will be happy to serve you.
And don't forget to check the Living Calendar for an upcoming webinar or an outlook seminar near you. Webinars and seminars are an excellent time to ask questions and get the answers you need.
Phone: 877-211-1541
email:
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